Cancellation & Refund Policy
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Everything we sell is personalised and made to order, which affects when it can be cancelled. This policy explains exactly when you can cancel and when we refund.
Cancelling before we start printing
Free cancellation, full refund. If you tell us before the printer starts your item, we cancel it and refund you in full. Since we usually begin soon after your payment is confirmed, tell us immediately by phone or WhatsApp.
Once printing has started
A personalised item cannot be resold, so once printing has begun we cannot cancel or accept a return simply because you changed your mind or mis-typed the text. This is permitted for goods made to a consumer's specification.
When we DO refund or reprint
We will reprint at no charge, or refund you in full, if:
- it arrives broken or damaged;
- we made it wrong — it does not match the design you approved (wrong text, wrong colour, wrong style);
- we cannot fulfil your order at all — for example a printer failure or a filament colour we have run out of;
- we decline your order under our Terms of Service.
What is not a defect
3D printing builds each piece layer by layer, so every print carries small marks of how it was made. These are normal and are not refunded or reprinted:
- visible layer lines and slight surface texture;
- small marks, tiny blobs or fine strings of filament;
- minor colour variation between filament batches, or from the colours on your screen;
- small differences in size from the preview.
How to report a broken or wrong item
Tell us within 24 hours of delivery — later requests cannot be accepted. Send your order number with:
- clear photos of the item, the outer packaging and the shipping label;
- an unboxing video, recorded from the moment you open the sealed parcel. For damage in delivery we may need it before we can agree a refund.
We check every claim. Photos or videos that are edited, AI-generated or taken from elsewhere are not accepted, and such a claim is refused. We may ask for more photos, a short live video call, or for the item to be sent back before we agree a refund or reprint.
Online payments
Your order is confirmed only when our payment partner, Zoho Payments, confirms your payment. If a payment fails or you do not complete it, nothing is charged and the order is not confirmed; you can pay again from the order's page in My orders, and an online order left unpaid is cancelled automatically after 24 hours. If you are ever charged twice for the same order, we refund the extra payment in full.
Payments we cannot match
If you paid at our stall but we cannot find the payment against the reference you entered, we will hold the order and contact you. If a payment reaches us for an order we never made, we refund it in full.
How refunds are made
Refunds go back to the same payment method that paid us — an online payment through Zoho Payments to the same UPI account or card. We initiate them within 2 working days of agreeing the refund; how quickly it appears then depends on your bank, typically 3–7 working days. We do not charge a cancellation fee.
Uncollected orders
We will hold a finished order for 7 days and remind you. After that, because the item is personalised and cannot be resold, we may dispose of it and cannot refund it.
How to request a cancellation or refund
Contact us as soon as possible:
Full contact details are on our Contact page.